Refund Policy

Last updated: September 13, 2026

3D Mint provides digital image and 3D generation services that are delivered immediately after purchase. This policy explains when a payment may be refunded, how failed generations are handled, and how to submit a request. It does not limit any non-waivable right available under applicable consumer law.

1. First Subscription Purchase

Your first paid 3D Mint subscription is eligible for a full refund when both conditions are met:

1. you contact us within 7 calendar days after the first charge; and
2. you have used no more than 5 Credits from that subscription.

This introductory eligibility applies only to the first paid subscription charge on an account, whether the subscription is billed monthly or annually. Subscription renewal payments and partially used billing periods are non-refundable unless another exception below or applicable law applies.

Turning off renewal stops future charges but does not automatically refund the current period. You can cancel through your account or by contacting us, and paid benefits remain available until the current billing period ends.

2. One-Time Credit Packs

A one-time Credit pack is eligible for a full refund when:

1. you contact us within 7 calendar days after purchase; and
2. none of the Credits from that pack have been used.

Once any Credit from a one-time pack has been used, that pack is not refundable except for duplicate billing, a confirmed payment error, mandatory legal rights, or another exception stated below.

3. Other Eligible Cases

We will also provide an appropriate refund or correction for:

• a duplicate charge for the same purchase;
• a confirmed payment or billing error attributable to 3D Mint or its payment provider;
• a verified 3D Mint service outage lasting more than 72 consecutive hours that materially prevented use of a paid service; or
• a refund required by applicable law.

For an eligible prolonged outage, we may offer a proportional refund, an extension, or replacement Credits, depending on the effect on the purchase and applicable law.

4. Failed Generations

When a generation task fails for a confirmed technical reason, 3D Mint automatically returns the Credits charged for that failed item. An automatic Credit return is not a cash refund.

Generation results vary between runs. Reviewer preference, unusable topology, unsupported printer or slicer settings, or dissatisfaction with a successfully delivered image or model does not by itself make a purchase refundable. Review the examples and supported output formats shown before purchasing.

5. Non-Refundable Cases

Unless applicable law requires otherwise, refunds are not available for:

• a first subscription request submitted after 7 days or after more than 5 subscription Credits have been used;
• subscription renewals or unused time after a voluntary cancellation;
• a one-time Credit pack after any Credit from that pack has been used;
• Credits obtained through a free allocation, promotion, compensation, or prior Credit refund;
• a purchase affected by account sharing, fraud, chargeback abuse, or a violation of the Terms of Service; or
• inability to use the Service caused by an unsupported device, local network, or third-party condition outside 3D Mint's reasonable control.

6. How to Request a Refund

Contact us through the support channel provided in the Service and include:

• your account email;
• the transaction or order reference;
• the purchase date and product;
• the reason for the request; and
• any information that helps us investigate a duplicate charge, error, or outage.

We generally acknowledge a complete request within 2 business days and aim to decide it within 5 business days. We may ask for additional information to verify the account or transaction.

7. Approved Refunds

Approved refunds are returned to the original payment method through the provider that processed the purchase. We do not deduct a 3D Mint refund-processing fee. Bank and payment-network processing commonly takes 5–10 business days after approval and may vary by provider or country.

When a purchase is fully refunded, the related unused Credits and paid benefits will be removed. If a bank or payment provider reverses a transaction before we finish reviewing it, we may suspend fulfillment while the dispute is pending.

8. Billing Questions and Chargebacks

If you do not recognize a charge or believe it is incorrect, contact us before opening a chargeback so we can investigate. This request does not waive or restrict your right to contact your bank, card issuer, payment provider, or a consumer-protection authority.

9. Changes to This Policy

We may update this policy for future purchases. A change will not reduce refund rights that already applied when you completed a purchase. The current version and update date will remain available on this page.

10. Contact

For refund, cancellation, or billing questions, use the support channel provided in the Service.